
Printed copies of this report will be
available in late January, 1999.
Contents:
Introduction
Goal 1: Comprehensive
Strength in Undergraduate Programs
Goal 2: Premier Graduate
and Professional Programs in Significant Number of Areas
Goal 3: A Faculty of
National and International Distinction
Goal 4: Distinguished
Research and Scholarship
Goal 5: A Culturally
Diverse and Inclusive University Community
Goal 6: Strong Ties
Between the University and External Constituencies
Goal 7: A High-Quality
Academic and Working Environment
The University of Iowa's strategic plan for
1995-2000, received the Iowa State Board of Regents' approval in 1996, with the
understanding that we would develop measurable indicators for each of our seven
goals. With this third-year report, we complete our second cycle of charting targeted indicators* and progress indicators** as gauges of our
performance in implementing our strategic plan. We have found these annual
self-assessments, following trends in relation to our baseline year of 1995-96, to be
useful both in documenting our achievements and in alerting us to areas that demand closer
attention as we approach our target year of 2000-01.
Members of the University community have studied and
discussed the targeted indicators at great length and, in some cases, modified them to
make them more sensitive registers of significant institutional change. Even so,
some numbers that may appear small--for example, the increase in female representation in
tenured and tenure-track faculty ranks (Target 5B)--in fact mark substantial gains made
possible by the sustained efforts of many dedicated people. Other numbers--such as
the apparently modest increase in classrooms with advanced teaching technologies (Target
1E)--cannot register updated strategies that will produce even better results by alternate
means, in this case using portable equipment to bring advanced technologies to twice the
number of classrooms anticipated in our original target.
In presenting this report, I want to express my pride in
the progress we have made over the past year. We have surpassed expectations in not
only meeting but going beyond a substantial number of our targets, and all who had a part
in this effort are to be congratulated. In those few areas in which we have failed
to progress, I invite the University community to reflect on past obstacles to success and
to suggest new strategies for reaching all of our targets by 2000-01. Most of all, I
am proud that this report publicly reaffirms one of our deeply-held core values, our
institutional commitment to quality. Over the next two years, as we proceed with our
"countdown to the millennium," I expect The University of Iowa to continue to
show that it "measures itself by exacting standards, honors high aspiration and
achievement, and expects all persons associated with the University to strive for
excellence."
Mary Sue Coleman
President, The University of Iowa
| * |
We have defined "targeted" indicators
as those quality-related measures that can be associated with time-specific numerical
objectives. |
| ** |
We have defined "progress" indicators
as additional paints of reference that cannot be set at predetermined levels but are
useful in tracking the institution's direction and rate of improvement. |
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Comprehensive Strength in
Undergraduate Programs
TARGETED INDICATORS
 |
|
Percentage of students graduating
in four, five, and six years. |
Target 1A: Increase 4-year graduation rate from 32.7% to 40%.
In 1997-98, the graduation rate was 33.6%.
- For 1997-98, the 4-year rate is calculated as a percentage of the 1994 UI freshman
cohort who graduated by the end of 1998. This figure excludes those who transferred to,
and graduated from, other institutions and 1998 UI graduates who did not enter as
freshmen.
- For the 1993 UI freshman cohort, the 5-year graduation rate is 57.1%. For the 1992 UI
freshman cohort, the 6-year graduation rate is 63.5%.
- For many years, the UIs 4-year rate has hovered around 30%, the 5-year rate at
57%, and the 6-year rate at 62%.
- Comparative data are not routinely gathered; in a 1996 AAU study, Iowa ranked 6th among
Big Ten public universities for 4-year graduation rate, 7th for 5-year rate, and 8th for
6-year rate.
- Four-year graduation is not for everyone, particularly if it diminishes opportunities
for internships, study abroad, extracurricular activities, or part-time employment.
 |
|
Number of National Merit
Scholars and high school valedictorians in the freshman class. |
Target 1B: Increase the number of National Merit Scholars in the
freshman class from 24 to 50, and the number of high school valedictorians from 123 to
160.
In 1997-98, the number of National Merit
Scholars in the freshman class increased to 26, and the number of high school
valedictorians increased to 148.

- The UI historically has offered fewer merit-based scholarships, in proportion to the
size of its undergraduate student body, than its peer institutions. In 1997-98, the
University implemented a plan for restructuring and expanding its merit-based scholarship
program. For example, in 1997-98, the University awarded 50 Presidential Scholarships, up
30 awards from previous years. In early 1998, the University added a director of scholar
recruitment to the admissions recruitment staff.
- Recognizing that qualifying test scores for the Educational Testing Services
National Merit and National Achievement (for African American and Hispanic students)
competitions is only one indication of academic potential, the UI also seeks students who
meet nontraditional merit-based criteria of unusual intellectual or creative
talents, leadership gifts, or significant service to school and community.
 |
|
Participation by
undergraduates in scholarship/creative activity and individual development programs. |
Target 1C: Increase
undergraduate participation in the Honors Program from 2,630 to 3,500; in the Study Abroad program from 323 to 500; in Experience-Based
Education (previously referred to as Cooperative Education) from 959 to 1,200.
In 1997-98, Honors Program participation increased to 3,179; Study Abroad
participation increased to 453; Experience-Based Education participation increased to
1,202.

- Honors Program figures have been corrected from the previous report to reflect the
number of students eligible to participate in the program.
- In addition to these three targeted educational-enhancement opportunities, the UI offers
individuals a variety of departmental and collegiate development programs and
experience-based educational opportunities such as internships, practicum placements,
independent research projects, laboratory and studio participation, supervised volunteer
activities, and other experiences that can significantly enrich the total educational
experience of undergraduates.
- The Iowa Advantage career development portfolio was created in 1997-98 to enhance
student participation in all experience-based educational programs. It will begin full
implementation in 1998-99.
 |
|
Percentage, by discipline,
of undergraduate credit hours taught by tenured and tenure-track faculty; percentage of
senior tenured faculty in undergraduate colleges who teach at least one undergraduate
course per year. |
Target 1D:
Increase percentage of undergraduate credit hours
taught by tenured/tenure-track faculty from 56.3% to 60%; increase percentage of senior
faculty teaching undergraduates, in undergraduate colleges, from 79.7% to 87.5%.
In 1997-98, the percentage of credit hours
taught by tenured and tenure-track faculty increased to 56.8%; the percentage of faculty
teaching undergraduates increased to 86.3%.

- These targets reflect a commitment to improve what are already high standards for
undergraduate teaching in a research university. These percentages are consistent with the
facultys graduate teaching and research responsibilities and the UIs role in
educating the professors of the future.
- In 1997-98, the College of Liberal Arts offered its first slate of First-Year Seminars:
courses on a variety of provocative and interdisciplinary topics that match 15-20 students
with a senior faculty member.
 |
|
General assignment
classrooms with access to computers and multimedia presentation equipment. |
Target 1E:
Increase number of technologically equipped
classrooms from 22 to 100.
In 1997-98, the number of technologically
equipped classrooms increased to 42.
- 1997-98 installations focused on classrooms and offices in the English-Philosophy
Building.
- Developments in classroom presentation technology that is portable and affordable have
allowed the University to consider a modified goal, namely to make portable equipment
available for ready use in 100 percent of its 200 general assignment classrooms. During
1997-98, 106 classrooms had ready access to portable technology.
PROGRESS INDICATORS
 |
|
Reputational rankings; national
surveys. |
Progress: Track
"best value" ratings in national magazine annual college guides.
- 48th in the United States in Best Value ranking in Money
magazines College Guide 98 (1997).
- 28th best value in Kiplingers Personal Finance magazine, September 1998.
Progress: Track reputational rankings of selected undergraduate
programs in national college guides.
- Entire University ranked 15th among public universities in U.S. News & World
Reports Americas Best Colleges, 1998 (1997).
 |
|
Student rankings of perceived
quality of instruction (surveys, evaluation forms). |
Progress: Institution-wide samplings;
rating systems within departments.
- The Assessing Classroom Environment (ACE) instrument was utilized for the first time
during the spring semester 1998 for 1,414 courses. Forty-two percent of these courses also
chose to include the optional questions titled student core, developed by the
University of Iowa Student Government. UISG plans to disseminate the results of this
information to students during the fall semester prior to preregistration so that students
can utilize this information when making course selection decisions.
- The UISG Teaching Telegram program was not initiated as described in 1996-97 because of
technical problems associated with security. UISG is still very interested in implementing
this program that would offer students an opportunity, anonymously, to comment on course
quality throughout the semester rather than just when the course is over.
 |
|
Placement rates. |
Progress: Encourage more
colleges and programs to gather data on placement of graduates.
- Placement rate is set one year after graduation: the rates for those who graduated
during the 1996-97 academic year are as follows: business 87%, up 3%; education 84%, down
3%; engineering 100%, no change; nursing 95%, up 2%; pharmacy 100%, no change.
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Premier Graduate and Professional
Programs in a Significant Number of Areas
TARGETED INDICATORS
 |
|
Quality of entering students;
program competitiveness; ratio of applications to admissions to acceptances. |
Target 2A: Raise quality of entering students from mean Graduate
Record Examination composite (Verbal + Quantitative + Analytical) score of 102 points
above national mean to 130 points above national mean; increase mean grade-point average
of entering students from 3.27 to 3.35.
In 1997-98, the composite scores of entering graduate students increased to 113; the
mean grade-point average increased to 3.29.

- In order to minimize random fluctuations in annual mean scores, the University follows
the GRE recommendation of using three-year rolling mean scores for the
preceding three-year period as the reported mean score for a given year: that is, for
1997-98, the reported mean scores (both UI and national scores) are the mean scores for
the period 1994-1997.
 |
|
Time to completion of graduate
degree programs. |
Target 2B: Decrease overall
median time to completion of Ph.D. degree from 6.0 to 5.5 years.
In 1997-98, the median time was 6.3 years.
- Baseline and target values have been adjusted on this target since last years
report. An analysis of the time from first enrollment in a UI graduate program to
conferral of degree has been completed for students completing doctoral degrees during
1995-96 and 1996-97.
PROGRESS INDICATORS
 |
|
National Research Council Ratings by
discipline; rankings in national magazine guides to graduate and professional programs. |
Progress: Consistently high rankings; placement in top tier of
public universities.
- National Research Council rankings, the gold
standard of graduate program ratings, cannot be reported annually; they appear at
intervals of approximately 10 years and do not cover all fields in which graduate degrees
are awarded. In the most recent rankings (1993 surveys, rankings made public in 1995), the
UI had 5 programs in the top quartile (including one, physiology, in the top 10%),15 in
the 2nd quartile; 12 in the 3rd quartile; none in the bottom quartile. Fifteen of the UI
programs rated by NRC in both 1982 and 1993 rose in rank; two remained the same; three
declined.
- Graduate and professional program rankings in
national news magazines, although they do not rate all programs annually and employ
questionable methodologies, are widely influential and provide a rough guide to quality.
The 1997-98 U.S. News & World Report national rankings included
the audiology program at the top of its field, otolaryngology 2nd, speech pathology
3rd, physical therapy 4th, sociology 28th, social psychology 5th, ophthalmology 6th,
rehabilitation counseling 6th, law 24th, physician's assistant 4th, orthopaedics 8th,
family medicine 10th, nursing 11th, political science 22nd, education 15th, accounting
29th, economics 30th, psychology 30th, and engineering 46th.
- Various disciplines also issue rankings that are
helpful in tracking progress. In 1997-98, dance ranked among the top 25 programs in the
nation (Dance Spirit magazine); economics ranked 30th (Journal of Economic
Perspectives); and geography ranked 8th in placement of Ph.D. graduates (Professional
Geographer).
 |
|
Performance on professional
qualifying/licensing/certification exams. |
Progress: Scores above
national average in all appropriate disciplines.
| Professional Exam |
1997 UI Pass Rate |
National Pass Rate |
|
|
|
| CPA exam |
71% |
40% |
| Clinical
Lab Science |
100% |
77% |
| Engineering
- Civil |
100% |
68% |
| Engineering
- Electrical |
100% |
73% |
| Engineering
- General |
93% |
68% |
| Engineering
- Mechanical |
100% |
87% |
| Law |
85% |
75% |
| Medicine |
100% |
94% |
| Nuclear
Medicine Technology |
100% |
85% |
| Nursing |
89% |
86% |
| Pharmacy |
100% |
90% |
| Physical
Therapy |
100% |
82% |
| Physician
Assistant |
100% |
84% |
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A Faculty of National and
International Distinction
TARGETED INDICATORS
 |
|
Number of faculty (annual and
lifetime) elected to national scholarly academies or receiving any of a specified set of
high-prestige career awards. |
Target 3A: 20 members of national
academies (base: 12).
In 1997-98, four additional members of the faculty were elected to national
scholarly academies, for a total of 21.
- The national academies considered in this target are the National Academy of Sciences,
National Academy of Engineering, Institute of Medicine, and American Academy of Arts and
Sciences.
Target 3B: 50 high-prestige national awards during the five-year
period 1996- 97 to 2000-01 (base: 43 over the previous five-year period).
In 1997-98, 21 faculty members received high-prestige awards, for a total of 32.
- Among 1997-98 awards were a Sigma Xi Scientist of the Year award, one National Endowment
for the Humanities fellowship, and two Fulbright Senior Scholar Awards.
Target 3C: 100 faculty members on national peer review boards
(base: 80).
In 1997-98, a total of 90 faculty members served on national peer review
boards.
- Data for 1995-96 are incomplete; the baseline for this target is 1996-97. Only those
review panels with national funding from major funding areas are considered.

PROGRESS INDICATORS
 |
|
Number of faculty receiving
external recognition for excellence in teaching. |
Progress: Improve tracking of external teaching awards.
- Although few national scholarly associations present awards in this category, the UI
faculty received a total of 10 external awards recognizing excellence in teaching during
1997-98.
 |
|
Annual number of faculty
receiving Fulbright, senior Fogarty, and other international awards. |
Progress: Improve tracking of Fulbright and other international awards.
- During 1997-98, UI faculty received a total of 15 international awards, including
Fulbright and Fogarty.
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Distinguished Research and
Scholarship
TARGETED INDICATORS
 |
|
Amount of external funding for
sponsored programs received by the University; number of proposals submitted and percent
awarded; percent faculty with external research support. |
Target 4A: Increase external funding for sponsored programs from $198 million to $250
million.
In 1997-98, the UI received a total of $217 million in external funding,
primarily for research and training.
Target 4B: Increase proposals for external funding from 2,427 to 3,000 annually.
In 1997-98, proposals for external funding increased to 2,672.
Target 4C: Increase percentage of faculty receiving external support from 33% to 40%.
In 1997-98, the percentage of faculty receiving external support increased to
44%.

 |
|
Number of faculty publications and
citations of publications in comparison with national disciplinary averages. |
Target 4D: Increase annual publication index in all relevant disciplines by 15%; increase
citation index by 30%.
In 1997-98, the publication index increased by 4.2% for the year, for an
accumulated increase of 8.4%; the citation index increased by 10.7% for the year, for an
accumulated increase of 23%.

 |
|
Number of intellectual property
disclosures by members of the faculty (in appropriate disciplines). |
Target 4E: Increase annual intellectual property disclosures from 74
to 90.
In 1997-98, intellectual property disclosures increased to 90.
PROGRESS INDICATOR
 |
|
Library rankings. |
Progress: Maintain overall library ranking in top 20 among public universities.
- In 1996-97 (the most recent year for comparative national statistics), the
Universitys library was ranked 17th among public universities by the Association of
Research Libraries.
- In 1996-97, the American Bar Association ranked the Universitys Law Library 7th
among all law libraries for number of volumes and volume equivalents in its collection.
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A Culturally Diverse and Inclusive University
Community
TARGETED INDICATOR
 |
|
Retention statistics for
underrepresented students, faculty, and staff. |
Target 5A: Increase minority representation among students from 9.2% to 12.0%, among tenured
and tenure-track faculty from 11.4% to 13.0%, among merit staff from 4.5% to 5.3%, and
among professional and scientific staff from 4.8% to 5.5%.
In 1997-98, minority representation among students remained constant at 9.5%,
among tenured and tenure-track faculty it remained almost level at 11.4%, among merit
staff it increased to 4.9%, and among professional and scientific staff it increased to
5.0%.

- Affirmative Action data for faculty and staff are based on an October 1
snapshot each year. Because of differences in reporting schedules, data
reported by the Office of Affirmative Action to the Board of Regents each fall will always
be a year ahead of data presented in the Universitys report on targets.
Target 5B: Increase female representation on the tenured and
tenure-track faculty from 22.3% to 25.0%, and increase female representation in executive,
administrative, and managerial positions from 27.9% to 32.0%.
In 1997-98, female representation on the tenured and tenure-track faculty
increased to 24.0% and female representation in executive, administrative, and managerial
positions decreased to 28.8%.

- The 1996-97 report included an error in female representation on tenured and
tenure-track faculty. The representation in fact had increased from 22.3% to 22.4%.
PROGRESS INDICATORS
 |
|
Reports on satisfaction
surveys from selected constituencies. |
Progress: Conduct biennial surveys and track
results.
- University of Iowa Student Government (UISG) conducted two surveys of
studentsEstablishing Priorities and Establishing Priorities Part II. The first was a
look at the choices that shape student experience and was developed in response to a
proposed tuition increase. A sampling of 1,500 students ranked areas identified for
proposed tuition, and a majority ranked student aid as their first choice. The second
survey helped provide UISG with data to better respond to student needs and interests.
Thirty-two percent of the 600 students surveyed say they are involved in UI student groups
and about a third say they participate in UISG-funded community-wide programming, such as
the campus lecture series, SCOPE concerts, and Riverfest.
- A survey of students who stopped out of college (from the 1994 entering class cohort) is
being studied to determine why students chose to leave the University and why they
returned.
- First-year students entering in the fall of 1997 were given the CIRP Student Information
Form, which is part of a national longitudinal study. The results can be used to describe
an entering student cohort and provide information to assess the effects of college on
students. Results show that Iowa was an overwhelming first choice for students and that
their choice was based on academic reputation, the perception that UI graduates get good
jobs, and that the UI has a good social reputation. In general, attending college is
important to these students for gaining a broader educational perspective and enabling
them to be financially secure.
 |
|
Number of students served
by special support and student disability services. |
Progress: Monitor usage of these services.
- Participation in Special Support Services remained consistent in 1997-98 (1,581
students) with participation in 1996-97 (1,580 students).
- There was a 13% increase in Student Disability Services participation, from 834 in
1996-97 to 944 in 1997-98.
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Strong Ties Between the
University and External Constituencies
TARGETED INDICATORS
 |
|
Annual private support reported by
UI Foundation. |
Target 6A: Increase number of annual contributors from 44,000 to 50,000.
In 1997, annual contributors increased to 46,911.
- In the calendar year 1997, these donors to the UI Foundation provided $51.8 million in
outright gifts and $45.2 million in future commitments, for an annual total of $97
million.
- When these UI Foundation amounts are added to the $28.6 million in private support
received directly by the University in 1997, the total of outright gifts and commitments
received is $125.6 million.
 |
|
Nondegree-seeking
enrollments in on- and off-campus educational activities. |
Target 6B: Increase
number of nondegree-seeking enrollments from 2,448 to 2,800.
In 1997-98, the number of nondegree-seeking enrollments increased to 2,912.
 |
|
Off-campus cultural
programming via the Iowa Communications Network. |
Target 6C: Increase
sites served by Hancher programming via the ICN from 0 to 30.
In 1997-98, 88 ICN sites were served by Hancher programming.
 |
|
Annual patient visits to UI health
sciences centers. |
Target 6D: Increase
annual patient visits to UI health sciences centers from 701,900 to 750,000.
In 1997-98, the annual patient visits to UI health sciences centers increased
to 781,506.
 |
|
Mean monthly news citations of UI
activities. |
Target 6E: Increase
mean monthly news citations of UI activities from 74 to 85 in national media.
In 1997-98, the mean monthly news citations of UI activities in national media
increased to 102.

PROGRESS INDICATORS
 |
|
Reports on satisfaction surveys
among Iowans, both alumni and nonalumni. |
Progress: Conduct biennial satisfaction surveys
among Iowans, both alumni and non-alumni.
- In 1997, 72% of Iowans surveyed ranked UI undergraduate education good or
excellent; 78% said it meets or exceeds expectations.
 |
|
Annual attendance at a
specified set of cultural, scholarly, and athletic events. |
Progress: Track attendance at Hancher and other
events and cultural attractions.
- In 1997-98, 90,917 attended Hancher events, down from 99,787 the year before.
- In 1997-98, 8,750 attended eight lectures sponsored by the University Lecture Committee,
up from 6,650 in 1996-97.
- In 1997-98, 10,270 attended concerts sponsored by the Student Commission on Programming
and Entertainment (SCOPE), up from 3,732 in 1996-97.
 |
|
Number of faculty/staff
appointments to state/national/international service panels. |
Progress: Develop a system for aggregate reporting;
encourage departments to report faculty appointments to service panels to deans; establish
University-level baseline.
- In 1997-98, a total of 593 faculty appointments to service panels were reported.
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A High-Quality Academic and Working
Environment
TARGETED INDICATORS
 |
|
Annual campus safety statistics,
compared to national averages. |
Target 7A: Rank in best four among 17
comparable universities in four categories of campus safety statistics.
In 1996, the UIs ranking among 17 comparable universities was: 8th in
forcible sex offense, declined from first rank (or lowest rate); 3rd in robbery, improved
from 4th; 10th in aggravated assault, declined from 9th; and 2nd in weapons violation,
improved from 6th.
- Comparison data are published each spring in The Chronicle of Higher Education,
on the basis of surveys completed the previous year. Thus, 1996 data appeared in April
1998, and 1997 comparison data will not be available until April 1999.
- Safety statistics are kept on a calendar-year basis, as required by law.
- In 1996-97, the baseline and target were adjusted to focus on four categories of
concern: forcible sex offense, robbery, aggravated assault, and weapons violation.
- In 1997, the UI experienced a decrease in all four categories. Robberies dropped from 1
instance in 1996 to 0 in 1997, aggravated assaults from 8 to 4, and weapons arrests from 2
to 0. Forcible sex offenses in 1997 also declined from 1996, from 6 to 4.
- Because reports of attempted sexual abuse at the UI are now included within the category
of forcible sex offenses, UI crime figures for 1995 and 1996 were revised retroactively in
the spring of 1998.
- The UI will continue to review safety measures and progress with the Campus Safety
Committee and assess the effectiveness of important efforts through committee-sponsored
surveys of faculty, staff, and students.
 |
|
Annual building renewal
statistics. |
Target 7B: Eliminate all
substantial deferred maintenance and obsolescence of general-fund-maintained facilities by
meeting national building renewal funding norm of 1.0% of building's value (base: 0.623%).
In 1997-98, the figure increased to .683%.
 |
|
Annual faculty/staff development
opportunities. |
Target 7C: Increase
number of staff members participating in professional development programs from 2,907 to
3,900.
During 1997-98, the number of staff members participating in professional
development programs increased to 4,525.
- The UI also plans to increase on-campus internship opportunities (with placements
available in such areas as health care, student services, academic departments, or
business) from 12 to 18 (5 in 1997-98); increase Mary Jo Small Fellowships (defraying
costs of course work, meetings or workshops, or training opportunities, and/or providing
release time to prepare for publications) from 0 to 11 (9 in 1997-98); and increase
tuition assistance grants from 626 to 666 (527 in 1997-98).
Target 7D: Increase faculty
development opportunities from 124 to 150, and increase faculty participating in
Technology-based Teaching Initiative from 0 to 300.
In 1997-98, faculty development opportunities increased to 153.
In 1997-98, 120 faculty participated in the Technology-Based Teaching
Initiative. When this number is added to the 93 who participated in 1996-97, the
cumulative total is 213.

PROGRESS INDICATORS
 |
|
Satisfaction surveys among
faculty, staff, students, patients, and visitors. |
Progress: Conduct biennial surveys of seniors and
sophomores; annual freshman parent calling project; annual surveys of UIHC patients;
biennial or triennial surveys of faculty and staff.
During 1997-98, surveys were conducted on schedule.
- In a 1997-98 UI campus survey of faculty perceptions of the work environment, 60% or
more described the environment as encouraging individual efforts and having high standards
for teaching, nearly 80% described it as having high standards for research, and more than
80% described it as having a professional atmosphere.
- In a 1997-98 UI campus survey of professional and scientific staff perceptions of the
work environment, more than 50% described the environment as encouraging individual
efforts and more than 80% described it as having a professional atmosphere.
- In a 1997-98 UI campus survey of merit staff perceptions of the work environment, nearly
50% described the environment as encouraging individual efforts and more than 60%
described it as having a professional atmosphere.
 |
|
Annual reports of the
Office of the Ombudsperson and Office of Affirmative Action. |
Progress: Monitor number of complaints/problems and number satisfactorily resolved. Where appropriate, include data from the
Office of the General Counsel.
- During 1997-98, the Office of the Ombudsperson served 324 new clients and carried over
70 cases from the previous year, for a total caseload of 394. A 1998 survey of individuals
served by the office showed 87% of respondents were satisfied with the work of the office.
- During 1997-98, the Office of Affirmative Action handled 20 new internal complaints of
discrimination, with 9 cases carried over from the previous year, for a total of 29; it
received 24 new external complaints filed with state or federal civil rights agencies,
with 36 carried over from the previous year, for a total of 60; the overall total of 89
does not reflect the handling of numerous inquiries and conflicts that did not result in
the filing of a complaint.
- In 1997-98, the Office of the General Counsel handled 15 professional liability tort
claims, 33 general tort claims, 2 employment discrimination claims, and 9 other employment
claims, for a total of 59 institutional dispute claims. No contract disputes or
arbitration awards arose during this period.
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