
Implementing the
Strategic Plan
A second-year report on
meeting targets
1996-1997
Contents
Introduction
Goal 1: Comprehensive
Strength in Undergraduate Programs
Goal 2: Premier Graduate and
Professional Programs in Significant Number of Areas
Goal 3: A Faculty of National
and International Distinction
Goal 4: Distinguished
Research and Scholarship
Goal 5: A Culturally Diverse
and Inclusive University Community
Goal 6: Strong Ties Between
the University and External Constituencies
Goal 7: A High-Quality
Academic and Working Environment
Implementing the Strategic
Plan
A
second-year report on meeting targets
1996-1997
In December 1996 the
Iowa State Board of Regents approved an enhanced version of
Achieving Distinction 2000, The University of Iowa's
strategic plan for 1995-2000, with the understanding that the new
section on Core Values, Indicators of Progress, and Strategic
Focus Areas should be further strengthened by the association of
specific targets with the plan's seven goals. In May 1997 the
Board approved these targets, the first in the University's
history to be so defined, as part of our institutional strategy
for implementing our plan.
This report
inaugurates an annual series to be presented to the Iowa State
Board of Regents each fall. It charts both targeted indicators*
and progress indicators** as a broad gauge of the University's
standing in relation to the baseline year of 1995-96. We
understand that no indicator can measure quality directly; those
we have selected, taken together, register indirect and
collateral evidence that will help us determine where we should
concentrate effort and invest resources in the years ahead.
The selection of
indicators benefited from lively discussions among
representatives of the faculty and staff in the Strategic
Planning Committee, at collegiate and departmental levels, and in
the President's Council on Strategic Implementation. As a result,
we are confident that the targets we have chosen are sensitive
registers of year-to-year changes of genuine significance; over a
five-year period, these annual readings will reveal with some
precision how far we have come toward achieving our goals.
In developing these
targets, the community-building process of deliberation and
self-examination was at least as important as the quantification
effort itself. So, too, has been the gathering of data for this
first annual report, during which we uncovered a few
discrepancies in baseline figures presented in May and made
corresponding adjustments in targets. The entire process has
served as a collective reaffirmation of our institutional
commitment to quality. This commitment, which is one of the
University's core values, is grounded in the love of learning and
the ethic of service that mark our institutional identity. Our
targets help us set our sights and refine our aim, but in the end
our motivating force is the core value of quality, under which
the institution "measures itself by exacting standards,
honors high aspiration and achievement, and expects all persons
associated with the University to strive for excellence."
Mary Sue Coleman
President, The University
of Iowa
* As we reported last year,
we have defined "targeted" indicators as those
quality-related measures that can be associated with
time-specific numerical objectives.
** We have defined
"progress" indicators as additional paints of reference
that cannot be set at predetermined levels but are useful in
tracking the institution's direction and rate of improvement.
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Goal 1
Comprehensive
Strength in Undergraduate Programs
TARGETED
INDICATORS
| 1:1 |
|
Percentage
of students graduating in four, five, and six years. |
Target lA: Increase 4-year graduation
rate from 32.6% to 40%.
During 1996-97,
the graduation rate increased to 33.8%.
- For 1996-97, the
4-year rate is calculated as a percentage of the
1993 UI freshman cohort who graduated by the end of 1997.
This figure excludes those who transferred to, and
graduated from, other institutions and 1997 UI graduates
who did not enter as freshmen.
- For many
decades, the UI's 4-year graduation rate, thus
calculated, has hovered around 30%, while the 5-year rate
has hovered around 57%.
- The 1992-96
4-year median graduation rate for public Big Ten
institutions (excluding Purdue, for which data are
unavailable) is 32.7%. In that group the UI ranks 5th
(the median).
- For the freshman
cohort entering in 1990, the UI's 6-year graduation rate
was 63%, 7th among public institutions in the Big Ten.
Comparative data for 5-year rates are not yet available.
- Four-year
graduation is not for everyone. The advantage of
cost-effectiveness must be weighed against opportunities
for internships, cooperative education experiences, study
abroad, extracurricular activities, or part-time
employment.
| 1:2 |
|
Number of
National Merit Scholars and high school valedictorians in
the freshman class. |
Target 1B: Increase the number of
National Merit Scholars in the freshman class from 24 to 50, and
the number of high school valedictorians from 123 to 160.
During 1996-97,
the number of National Merit Scholars in the freshman class
decreased to 21 and the number of high school valedictorians
increased to 144.


- The UI
historically has offered fewer merit-based scholarships,
in proportion to the size of its undergraduate student
body, than its peer institutions. In 1996-97, the
University developed a plan for restructuring and
expanding its merit-based scholarship program; this
improvement, coupled with more intensive recruitment
efforts, should help attract more high-achieving students
to the UI.
- Increasing the
number of highly-motivated, exceptionally well-prepared
students will enhance the quality of undergraduate
education for all students, without compromising the UI's
historical commitment to broad access.
- Recognizing that
scores on the Educational Testing Service's National
Merit and National Achievement (for Black and Hispanic
students) examinations are only one indication of
academic potential, the UI also seeks students who meet
non-traditional merit-based criteria of "unusual
intellectual or creative talents, leadership gifts, or
significant service to school and community."
| 1:3 |
|
Participation
by undergraduates in scholarship/creative activity and
individual development programs. |
Target 1C: Increase undergraduate
participation in the Honors Program from 3,130 to 3,500; in the
Study Abroad program from 323 to 500; in Cooperative Education
from 959 to 1,200.
During 1996-97,
Honors Program participation increased to 3,401; Study Abroad
participation increased to 364; Cooperative Education
participation decreased to 925.



- In addition to
these three targeted educational-enhancement
opportunities, the UI offers a variety of departmental
and collegiate individual development programs and
experience-based educational opportunities such as
internships, practicum placements, independent research
projects, laboratory and studio participation, supervised
volunteer activities, and other experiences that can
significantly enrich the total educational experience of
undergraduates. Numbers of students participating in
internships during 1996-97, for example, in creased from
373 to 403.
| 1:4 |
|
Percentage,
by discipline, of undergraduate credit hours taught by
tenured and tenure-track faculty; percentage of senior
tenured faculty in undergraduate colleges who teach at
least one undergraduate course per year. |
Target 1D: Increase percentage of
undergraduate credit hours taught by tenured/tenure-track faculty
from 56.3% to 60%; increase percentage of senior faculty teaching
undergraduates, in undergraduate colleges, from 79.7% to 87.5%.
During 1996-97,
the percentage of credit hours taught by tenured and tenure-track
faculty remained the same at 56.3%; the percentage of faculty
teaching undergraduates increased to 85%.


- These targets
reflect a commitment to improve what are already
high standards for undergraduate teaching in a research
university; target percentages are consistent with the
faculty's graduate teaching and research responsibilities
and the UI's role in educating the professors of the
future.
- Baseline and
target values have been adjusted to show the percentage
of faculty teaching undergraduates over the entire
academic year. The baseline reported in May 1997 was for
fall semester only.
| 1:5 |
|
General
assignment classrooms with access to computers and
multimedia presentation equipment. |
Target 1 E: Increase number of
technologically equipped classrooms from 22 to100.
During 1996-97,
the number of classrooms equipped with advanced teaching
technologies increased to 43.
- Two important
classroom buildings came back on line during 1996-97, the
expanded and renovated Pharmacy Building and the
renovated Schaeffer Hall. Both projects included
retrofitting older classrooms with the latest in
instructional technology, providing models for future
renovations.
PROGRESS
INDICATORS
| 1:6 |
|
Reputational
rankings; national surveys. |
Progress: Track
"best value" ratings in national magazine annual
college guides.
- Runner-up in Time
/ The Princeton Review's college guide, "The
Best College for You"; one of six colleges and
universities nationally to receive this honorable
mention.
- 31st in U.S. in
"Best Value" rankings in Money's "College
Guide '97" (1996); up from 35th place in 1995.
- 6th best value
for "sticker price" among national universities
in US News & World Report, 1996; up from 23rd
in U.S. among "Best Buys" in 1995.
- 9th best value
among public universities in Kiplinger's Personal
Finance in 1997.
Progress: Track
reputational rankings of selected undergraduate programs in
national college guides.
- 55th among all
universities in U.S. News & World Report's "America's
Best Colleges, 1998" (1997).
- Entire
University ranked 15th among public universities in U.S.
News & World Report's "America's Best
Colleges, 1998" (1997).
- College of
Business Administration ranked 24th nationally (up from
31st in 1995), U.S. News & World Report, 1997.
- College of
Pharmacy ranked 19th nationally (unranked previously), U.S.
News & World Report, 1997.
And among
graduate programs:
- College of
Engineering ranked 54th among schools with Ph.D.
programs, U.S. News & World Report, 1996.
- College of
Medicine primary care program ranked 8th, U.S. News
& World Report, 1997.
| 1:7 |
|
Student
rankings of perceived quality of instruction (surveys,
evaluation forms). |
Progress: Institution-wide
samplings; rating systems within departments.
- ACT Student
Opinion Survey: 1995 spring-fall sample (1,864
responses); one out of 42 questions dealt with
"Instruction in your major field"; UI rated
3.82 on a 5-point scale, with 4 representing
"satisfied." Plans call for repeating the
Student Opinion Survey in 1999.
- In Fall 1997,
the UI Student Government initiated the UISG Teaching
Tele gram program to provide students an opportunity,
anonymously, to comment on course quality throughout the
semester rather than just when the course is over. The
purpose is to help the faculty make improvements while
students are still taking the course.
- The Assessing
Classroom Environment student questionnaire will be
initiated during the 1997-98 academic year. Workshops are
being planned to in form faculty about the ACE instrument
and to discuss the difference between evaluation for
administrative purposes and instructional improvement.
Progress: Encourage
more colleges and programs to gather data on placement of
graduates.
- Placement rate
is set one year after graduation; for this indicator, the
baseline year is 1994-95.
- The rates
reflecting graduates during the 1995-96 academic year
show engineering and pharmacy holding steady at 100%
placement and increases for education, from 84% to 87%;
business, from 80% to 84%; and nursing, from 90% to 93%.
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Goal 2
Premier
Graduate and Professional Programs in a Significant Number of
Areas
TARGETED
INDICATORS
| 2:1 |
|
Quality of
entering students; program competitiveness; ratio of
applications to admissions to acceptances. |
Target 2A: Raise quality of entering
students from mean Graduate Record Examination composite (Verbal + Quantitative + Analytical) score of 100
points above national mean to 130 points above national mean;
increase mean grade-point average of entering students from 3.27
to 3.35.

During 1996-97,
the composite scores of entering graduate students increased to
106 above the national mean; the mean grade-point average
increased to 3.28.
- In order to
minimize random fluctuations in annual mean scores, the
University follows the GRE recommendation of using
three-year "rolling" mean scores for the
preceding three-year period as the reported mean score
for a given year: that is, for 1996-97, the reported mean
scores (both UI and national scores) are the mean scores
for the period 1993-1996.
| 2:2 |
|
Time to
completion of graduate degree programs. |
Target 2B: Decrease overall median time
to completion of Ph.D. degree from 6.3 to 5.5 years.
During 1996-97,
the median time decreased to 5.8 years.
- Baseline and
target values have been adjusted following an analysis of
the time from first enrollment in a UI graduate program
to conferral of degree for students completing doctoral
degrees during 1995-96 and 1996-97. This new analysis
provides the basis for a new baseline (adjusted from 7.8
years) and a new target (adjusted from 7.0 years).
PROGRESS
INDICATORS
| 2:3 |
|
National
Research Council Ratings by discipline; rankings in
national magazine guides to graduate and professional
programs. |
Progress: Consistently high rankings;
placement in top tier of public universities.
- National
Research Council rankings, the "gold standard"
of graduate pro gram ratings, cannot be reported
annually; they appear at intervals of approximately ten
years and do not cover all fields in which graduate
degrees are awarded. In the most recent rankings (1993
surveys, rankings made public in 1995), the UI had 5
programs in the top quartile (including one, Physiology,
in the top 10%), 15 in the 2nd quartile; 12 in the 3rd
quartile; none in the bottom quartile. 15 of the UI
programs rated by NRC in both 1982 and 1993 rose in rank;
2 remained the same; 3 declined.
- Graduate and
professional program rankings in national newsmagazines,
although they do not rate all programs annually and
employ questionable methodologies, are widely influential
and provide a rough guide to quality The 1997 U.S.
News & World Report national rankings included
the Iowa creative writing program (Writers' Workshop),
first in the country; the Iowa printmaking program,
first; other fine arts MFA programs in the School of Art
and Art History, 6th; physical therapy, 2nd; pharmacy,
top 20; education, 14th; nursing, 14th; engineering,
46th; ophthalmology, 6th; orthopedics, 7th;
otolaryngology, 3rd; gynecology, 26th; law, 18th;
counseling psychology, 5th.
- Other graduate
program rankings. Various disciplines also issue rankings
that are helpful in tracking progress. In 1996-97,
rankings included music, 5th in combined publications by
faculty and research activity of graduate students (Journal
of Research in Music Education); law, 19th (National
Law Journal) and 6th (American Bar Association
Journal); accounting, 14th, based on research of
program graduates (Advances in Accounting) and MBA
program, 16th in category of "Quickest Payback on an
Education" (Business Week).
| 2:4 |
|
Performance
on professional qualifying/licensing/certification exams. |
Progress: Scores
above national average in all appropriate disciplines.

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Goal 3
A Faculty of
National and International Distinction
TARGETED
INDICATORS
| 3:1 |
|
Number of
faculty (annual and lifetime) elected to national
scholarly academies or receiving any of a specified set
of high-prestige career awards. |
Target 3A: 20 members of national
academies (base: 12).
During 1996-97,
five additional members of the faculty were elected to national
scholarly academies.
- The national
academies considered in this target are the National
Academy of Sciences, National Academy of Engineering,
Institute of Medicine, and American Academy of Arts and
Sciences.
- The Provost is
considering an additional target in this category:
"Number of faculty elected to national scholarly
academies that are discipline specific." These might
include such distinctions as election to the American
Academy of Nursing or the American Law Institute. A
preliminary base count reveals 56 faculty elected to
discipline-specific academies.
Target 3B: 50 high-prestige national
awards during the five-year period 1996- 97 to 2000-0 1 (base: 43
over the previous five-year period).
During 1996-97, 11
faculty members received high-prestige awards.
- Among 1996-97
awards were an NEH senior fellowship, a Phi Beta Kappa
Award, an NIH National Research Service Award, an NSF
career award, a Howard Hughes Medical Institute
investigator award, and a National Humanities Center
fellow-in-residence award. Fulbright awards are counted
under indicator 3:3.
- The Provost is
considering adding a related progress indicator:
"Number of discipline-specific high-prestige
national awards earned by faculty." A preliminary
canvass shows that during 1996-97, the faculty earned a
total of 37 such awards.
Target 3C: 100 faculty members
on national peer review boards (base: 80).
- Data for 1995-96
are incomplete; the baseline year for this target is
1996-97.
- By limiting the
count to service on review panels with national funding
from major funding agencies, the Provost has reduced the
baseline figure to 80, from a previous estimate of 150,
with a corresponding adjustment in the target.



PROGRESS
INDICATORS
| 3:2 |
|
Number of
faculty receiving external recognition for excellence in
teaching. |
Progress: Improve tracking of external
teaching awards.
- Although few
national scholarly associations present awards in this
category, the UI faculty received a total of 13 external
awards recognizing excellence in teaching during 1996-97,
up from 4 reported in 1995-96.
| 3:3 |
|
Annual/lifetime
number of faculty receiving Fulbright, senior Fogarty,
and other international awards. |
Progress: Improve tracking of Fulbright
and other international awards.
- During 1996-97,
UI faculty received a total of 28 international awards,
including Fulbright and Fogarty.
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Goal 4
Distinguished
Research and Scholarship
TARGETED
INDICATORS
| 4:1 |
|
Amount of
external funding for sponsored programs received by the
University; number of proposals submitted and percent
awarded; per cent faculty with external research support. |
Target 4A: Increase external funding for
sponsored programs from $198 mil lion to $250 million.
During 1996-97,
the UI received a total of $212 million in external funding,
primarily for research and training.
Target 4B: Increase proposals for
external funding from 2,427 to 3,000 annually.
During 1996-97,
proposals for external funding increased to 2,529.
Target 4C: Increase percentage
of faculty receiving external support from 33% to 40%.
During 1996-97 the
percentage of faculty receiving external support increased to
34%.



| 4:2 |
|
Number of
faculty publications and citations of publications in
comparison with national disciplinary averages. |
Target 4D: Increase annual publication
index in all relevant disciplines by 10%; increase citation index
by 15%.
During 1996-97,
the publication index increased by 1.3%; the citation index
increased by 8.1%.


| 4:3 |
|
Number of
intellectual property disclosures by members of the
faculty (in appropriate disciplines). |
Target 4E: Increase annual intellectual
property disclosures from 74 to 90.
During 1996-97,
intellectual property disclosures increased to 86.
PROGRESS
INDICATOR
Progress: Maintain overall library
ranking in top 20 among public universities.
- During 1996-97,
the University's library was ranked 18th among public
universities by the Association of Research Libraries
(AIRL).
- The ARL ranks
the University's Law Library 5th among all law libraries.
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Goal 5
A Culturally
Diverse and Inclusive University Community
TARGETED
INDICATOR
| 5:1 |
|
Retention
statistics for underrepresented students, faculty, and
staff. |
Target 5A: Increase minority
representation among students from 9.2% to 12%, among tenured and
tenure-track faculty from 11.4% to 13%, among merit staff from
4.5% to 5.3%, and among professional and scientific staff from
4.8% to 5.5%.
During 1996-97,
minority representation among students increased to 9.5%, among
tenured and tenure-track faculty it decreased to 11.3%, among
merit staff it increased to 4.6%, and among professional and
scientific staff it decreased to 4.6%.




- Affirmative
Action data for faculty and staff are based on an October
1 "snap shot" each year. Baselines
reported in May 1997 used October 1996 data, which fall
outside the 1995-96 reporting period. Baselines have been
adjusted to reflect October 1995 data.
- Because of
differences in reporting schedules, data reported by the
Office of Affirmative Action to the Board of Regents each
fall will always be a year ahead of data presented in the
University's report on targets.
Target 5B: Increase female representation
on the tenured and tenure-track faculty from 22.3% to 25%, and
increase female representation in executive, administrative, and
managerial positions from 27.9% to 32%.
During 1996-97,
female representation on the tenured and tenure- track faculty
decreased to 22.2% and female representation in executive,
administrative, and managerial positions increased to 29.6%.


PROGRESS
INDICATORS
| 5:2 |
|
Reports on
satisfaction surveys from selected constituencies. |
Progress: Conduct
biennial surveys and track results.
- Student
satisfaction surveys, emphasizing the campus as a
learning community, will reflect the UI's progress in
creating a more healthful, more student-centered learning
environment.
| 5:3 |
|
Number of
students served by special support and student disability
services. |
Progress: Monitor
usage of these services.
- During 1996-97,
a total of 1,580 students registered through Special
Support Services and 834 through Student Disability
Services.
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Goal 6
Strong Ties
Between the University and External Constituencies
TARGETED
INDICATORS
| 6:1 |
|
Annual
private support reported by UI Foundation. |
Target 6A: Increase number of annual
contributors from 44,000 to 50,000.
During 1996,
annual contributors increased to 45,077.
- In the calendar
year 1996, the UI received $42.5 million in outright
gifts and $29.1 million in future commitments, for an
annual total of $71.6 million.
| 6:2 |
|
Non-degree-seeking
enrollments in on- and off-campus educational activities. |
Target 6B: Increase number of
non-degree-seeking enrollments from 2,448 to 2,800.
During 1996-97,
the number of non-degree-seeking enrollments increased to 2,500.
| 6:3 |
|
Off-campus
cultural programming via the Iowa Communications Network. |
Target 6C: Increase sites served by
Hancher programming via the ICN from 0 to 30.
During 1996-97, 24
ICN sites were served by Hancher programming.
| 6:4 |
|
Annual
patient visits to UI health sciences centers. |
Target 6D: Increase annual patient visits
to UI health sciences centers from 701,900 to 750,000.
During 1996-97,
annual patient visits to UI health sciences centers increased to
735,532.
| 6:5 |
|
Mean monthly
news citations of UI activities. |
Target 6E: Increase mean monthly news
citations of UI activities from 74 to 85 in national print media.
During 1996-97,
the mean monthly news citations of UI activities in national
print media decreased to 60.





PROGRESS
INDICATORS
| 6:6 |
|
Reports on
satisfaction surveys among Iowans, both alumni and
nonalumni. |
Progress: Conduct
biennial satisfaction surveys among Iowans, both alumni and
non-alumni.
- In 1993, 71% of
Iowans surveyed ranked UI undergraduate education
"good" or "excellent"; 76% said it
"meets or exceeds expectations."
| 6:7 |
|
Annual
attendance at a specified set of cultural, scholarly, and
athletic events. |
Progress: Track
attendance at Hancher and other events and cultural attractions.
- In 1996-97,
99,787 attended Hancher events, up from 92,685 the year
before.
- In 1996-97,
6,650 attended lectures sponsored by the University
Lecture Committee, down from 7,225 in 1995-96.
- In 1996-97,
3,732 attended concerts sponsored by the Student
Commission on Programming and Entertainment (SCOPE), up
from 2,879 in 1995-96.
| 6:8 |
|
Number of
faculty/staff appointments to
state/national/international service panels. |
Progress: Encourage
departments to report faculty appointments to service panels to
deans; establish University-level baseline.
- During 1996-97,
a total of 693 faculty appointments to service panels
were reported.
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Goal 7
A
High-Quality Academic and Working Environment
TARGETED
INDICATORS
| 7:1 |
|
Annual
campus safety statistics, compared to national averages. |
Target 7A: Rank in best four among 17
comparable universities in four categories of campus safety
statistics (base: 1st, 4th, 9th, and 6th).
During 1996-97,
the baseline and target were adjusted to focus on four categories
of concern: forcible sex offense (UI is 1st, with the lowest
rate), robbery (4th), aggravated assault (9th), and weapons
violation (6th).
- Safety
statistics are kept on a calendar-year basis, as required
by law.
- Comparison data
are published each spring in The Chronicle of Higher
Education, on the basis of surveys completed the
previous year. Thus, 1995 data appeared in April 1997,
and 1996 comparison data will not be available until
April 1998.
- In 1996, the UI
experienced an increase in reports of forcible sex
offenses (from 1 instance in 1995 to 4 in 1996), no
change in robbery reports (1), a de crease in aggravated
assault reports (from 9 to 8), and an increase in weapons
violations (from 1 to 2).
- Year-to-year
trends are monitored with the understanding that rising
numbers, often indicative of better reporting and more
stringent enforcement, may show improvements in campus
safety.
- The UI will
review safety measures and progress with the Campus
Safety Committee and assess the effectiveness of special
emphases through Committee-sponsored surveys of faculty,
staff, and students.
| 7:2 |
|
Annual
building renewal statistics. |
Target 7B: Eliminate all substantial
deferred maintenance and obsolescence of general-fund-maintained
facilities by meeting national building renewal funding norm of
1.0% of building's value (base: 0.623%).
During 1996-97,
the figure increased to .657%.
| 7:3 |
|
Annual
faculty/staff development opportunities. |
Target 7C: Increase number of staff
members participating in professional development programs from
2,907 to 3,900.
During 1996-97,
the number of staff members participating in professional
development programs increased to 3,124.
- The UI also
plans to increase internship opportunities from 12 to 18
(9 in 1996-97): increase the Professional Development
Seminar Program from 0 to 20 (4 in 1996-97); increase
Mary Jo Small Fellowships from 0 to 11 (6 in 1996-97);
and increase tuition assistance grants from 626 to 666
(555 in 1996-97).
Target 7D: Increase faculty development
opportunities from 124 to 150, and increase faculty participating
in Technology-based Teaching Initiative from 0 to 300.
During 1996-97,
faculty development opportunities increased to 146 and faculty
participating in Technology-based Teaching Initiative increased
to 96.



PROGRESS
INDICATORS
| 7:4 |
|
Satisfaction
surveys among faculty, staff, students, patients, and
visitors. |
Progress: Conduct
biennial surveys of seniors and sophomores; annual fresh man
parent calling project; annual surveys of UIHC patients; biennial
or triennial surveys of faculty and staff.
During 1996-97,
surveys were conducted on schedule.
| 7:5 |
|
Annual
reports of Ombudsperson and Office of Affirmative Action. |
Progress: Monitor
number of complaints/problems, number satisfactorily re solved,
and time to resolution. Where appropriate, include data from the
Office of the General Counsel.
- During 1996-97,
the Office of the Ombudsperson handled 386 new clients
and 29 cases carried over from the previous year, for a
total caseload of 415.
- During 1996-97,
the Office of Affirmative Action handled 37 new internal
complaints of discrimination, with 8 cases carried over
from the previous year, for a total of 45; it received 29
new external complaints filed with state or federal civil
rights agencies, with 33 carried over from the previous
year, for a total of 67; the overall total of 107 does
not reflect the handling of numerous inquiries that did
not result in the filing of a complaint.
- During 1996-97,
the Office of the General Counsel handled 32 professional
liability tort claims, 40 general tort claims, 1 contract
or other business dispute, 3 employment discrimination
claims, and 1 other employment claim, for a total of 77
institutional dispute claims.
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Last updated on June 18, 1998